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Report a problem

 
To report any of the following problems, please use the online form or phone number given below.

Out of hours emergencies

If you need to make an enquiry or report a problem outside of office hours please telephone us on 020 8854 8888.

Report a cleaning, maintenance or repair problem

To report a problem with the following, please fill in the online form:

You can also report the following by phone or email only (forms coming soon):
  • fallen or dangerous trees
  • lifts, stairs, landings and steps in residential council properties
  • potholes or pavement cracks
  • stray dogs
Call Cleansweep on 020 8921 4661 (open 8am - 8pm weekdays and 8am - 1pm on weekends). 

Or email cleansweep@greenwich.gov.uk

Report a bin or collection problem

Find out how to report missed collections, request replacement bins and recycling sacks.

Report an insect or rodent infestation

Call Pest Control on 020 8921 8160 / 8157. 

Report benefit fraud

To report a potential benefit fraud, contact the 'blow the whistle' hotline.

Tel: 0800 169 6975
Email: fraud@greenwich.gov.uk

All calls are treated in the strictest of confidence.

Report racist abuse

Any incident such as this should be reported to the Police Community Safety Unit, who have officers trained to deal with racist crime. You can contact them directly on 020 8284 9865.

If at any time you feel under immediate physical threat, always dial 999 to contact the police.

More about hate crime.

Report anti-social behaviour

If you are a Council tenant or leaseholder and are experiencing anti-social behaviour in your area, the first thing you should do is contact your local neighbourhood office and let them know about the problem.

Private sector residents should contact the Housing Aid Centre

Report an accident at work

Reporting accidents and ill health caused by work is a legal requirement.

Tel: 0845 300 9923
Website: http://www.riddor.gov.uk/

Greenwich Council will investigate all serious incidents.

Report an unsafe food business

Any business selling potentially unsafe food should be reported to the Environmental Health Department.

Tel: 020 8921 8177
Email: health@greenwich.gov.uk

Report a fault on a red route

If you discover a fault on a Red Route it should be reported to Transport for London on 0845 305 1234.

Report an abandoned vehicle

To report an abandoned vehicle, please

See abandoned vehicles for more information

Report a dangerous structure or building

During working hours: please call Building Control on 020 8921 5413.

Outside working hours: contact the Council's emergency services on 020 8854 8888.

Challenge a parking ticket

You need to appeal within 14 days of getting the ticket. You can:

For more information, see How to make an appeal (parking tickets)

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