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Preparing your rubbish for collection

 
Bins
On a fixed day each week, we pick up your food and garden waste and your mixed dry recycling. For all other waste, we collect on the same day of the week on a fortnightly basis.
NOTE: This new service replaced the old collection service from 21 January.

The new Green Blue Black service is for people living in houses only.

How to recycle if you live in a flat or estate

Collection days

Your collection day is fixed according to your collection scheme.

Find out your bin collection scheme and schedule

During bank holidays, your collection day may change, but we will let you know if it does.

What to do

Here's what you need to do:

Read our frequently asked questions on what goes where

We pick up your rubbish from a collection point on the boundary of your property and will return the bins or sacks to the same place.

Nappy collections

If you have a small child using disposable nappies, sign up online for the nappy collection service.

Report a problem

Learn how to report a stolen or damaged wheelie bin, or a problem with missed collections.


Enquiries and requests

Telephone 020 8921 4661 to:

  • find out which day of the week we pick up your rubbish
  • ask for help if you are elderly or disabled and cannot carry your rubbish to the collection point
  • need help with identifying the different bins
  • find out if you are eligible for other waste collection schemes

Wheelie bins

All households are eligible to receive a container.  

In general, wheeled containers will be provided except in cases where:

  • the property is on a flatted estate (communal facilities will be provided instead)
  • where the property has insufficient space for storing the container off the public highway
  • where it is impractical or unsafe to use a wheeled container (For example, where the container has to be moved up and down a number of steps – in this situation the Council will provide a wheeled bin for the temporary storage of waste in sacks). However the householder will be responsible for moving the sacks only to the collection point on the required collection day. 

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