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Preparing your rubbish for collection

 
Bins
We pick up all your waste and recycling weekly and you can expect all your bins to be emptied on the same day.
The collection service is for people living in houses only.

How to recycle if you live in a flat or estate

What to do

Here's what you need to do:

We pick up your rubbish from a collection point on the boundary of your property and will return the bins to the same place.

Further details on what goes where

Collection days

Your weekly collection day is fixed according to your collection scheme. All bins - recycling, food and garden, and other waste - will be collected weekly.

Find out your bin collection scheme and schedule

During bank holidays, your collection day may change, but we will let you know if it does.

Report a problem

Learn how to report a stolen or damaged wheelie bin, or a problem with missed collections.

Enquiries and requests

Telephone 020 8921 4661 to:

  • find out which day of the week we pick up your rubbish
  • ask for help if you are elderly or disabled and cannot carry your rubbish to the collection point
  • need help with identifying the different bins
  • find out if you are eligible for other waste collection schemes.

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