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Complaints

 
Smoke, gases, dust or smells from your premise may affect the use or enjoyment of other premises. We will investigate all complaints about such nuisances - known as statutory nuisances.

Some examples of such complaints include:

The law does not allow us to deal with complaints of smells from domestic properties.

Abatement notice

If a complaint is justified, we will issue an abatement notice to the person responsible. This means the owner or occupier of the premise must reduce the emissions to an acceptable level.

Failure to comply with an abatement notice is an offence and may lead to legal action.

Enforcement policy

To find out more about how the Council ensures compliance with legislation, read the Environmental Health and Trading Standards Divison's enforcement and prosecution policy.

To view this document, you will need Adobe Acrobat Reader, which you can download using the links on your right.

Report a problem

If you think there is a problem with the air around your area – be it excessive smoke, dust or smells – report it. Call us on 020 8921 8167 or email environmental.protection@greenwich.gov.uk.

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