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How to complain about noise

 
This page can help you resolve a noise problem in your neighbourhood. First, you could try the possible solutions below.

If there is still a problem, scroll down the page to find out how to report it, make an enquiry or discover what happens next.


Try to talk to your noisy neighbour

Explain how their noise is affecting you and try to come to some agreement. An independent mediator could help you find a solution.

If you're in rented property, call your landlord

This is especially useful if you are a Council or Housing Association tenant - they have strict policies on anti-social behaviour.

If the noise is from an entertainment venue

The Licensing Act 2003 gives residents the right to object to licence applications or ask for reviews of licenses that are already in place. Learn how you can request for a review of the venue's licence.

How to report the problem straightaway

Our Noise Line is here to help. Call us on the relevant number during our office hours, listed above in our contact information, whenever you are affected by unreasonable noise.

It is important you call out our officers at the time the noise is affecting you so they can witness the noise, take notes and gather the evidence we need to take further action, including legal action.

If the noise occurs outside the Noise Line hours, call us and leave a message regarding when it usually happens and we can often make special arrangements to deal with it.

How to make an enquiry about a problem

If the noise is not an immediate problem and you would like to enquire about what can be done, please contact us by email, telephone, letter or in person, using the details listed on the right.

Information we need

Be sure to give us your name, address, telephone number, email address, the nature of the problem and, more importantly, the address of where the problem is coming from, if known. If you cannot give us the exact location of the noise disturbance, please give us the name of the road or block it is coming from.

What happens next

We will log your call on our complaints database and aim to write to both yourself and the alleged offender within two working days.

Often this resolves the matter, and no further action is required. If it is not resolved, we will arrange for one of our officers to witness the noise and take further action, including legal action, if required.

A to Z of Services

Noise Line