Are you a satisfied customer?
We strive for excellence and aim to treat customers as we would wish to be treated ourselves.
If you have any cause for complaint, we apologise and will do our best to resolve it as quickly as possible.
Making a complaint
You can use these pages to:How can we improve?
At Greenwich, we want to provide you with the best possible services. Your comments will help us do that. Please take a few minutes to tell us what you think by filling in the Customer Satisfaction Form.
Read our service commitment and standards too. This will give you an idea of the high standards we strive for.
Definition of a complaint
The Council's definition of a complaint is as follows:
"A complaint is an expression of dissatisfaction by one or more members of the public about the Council's action or lack of action, or about the standard of a service, whether the action was taken by the Council itself or a person acting on behalf of the Council."
Translations
If you need to complain in a different language, language lines are available in a number of Council buildings.
Find out more about translations
Website feedback
If you have any complaints or problems regarding this site, please use the website feedback email.