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Internet Service Standards

 

Website availability

As part of our commitment to providing quality web services, we keep a constant check to make sure our site is available and performing well. Greenwich Council aims to ensure that the website is available 99.75% of the time, with procedures in place when we do have to take the website off line.

Site visits

We also look at the number of visitors who are using our site so that we know which sections are the most popular. These figures are used to decide whether we need to make changes or add new sections.

These services are delivered by: Greenwich Web Team, Server Monitoring (performance) and Site Improve (site statistics).

Our website and the LAWs (Local Authority Websites) Guidelines

A summary of the Information Architecture points listed in the LAW guidelines is provided below.  Read about how our website conforms to the LAWs information architecture and guidelines. Visit www.aplaws.org.uk

Accessibility

Greenwich aims to make this website accessible to everyone. If you find this site difficult to read, you may wish to consider changing the text size or page colour/contrast using the accessibility control tools at the bottom of each page.
In early 2008, Greenwich Council launched new and more accessible templates which met the requirements of WCAG-AA (Version 2) accessibility standards. This means that the majority of our content-managed website meets 'AA', according to our accessibility consultants WebCredible

Accessible coding

Although the website is not fully compliant with all W3C coding rules, we have ensured that our pages transform as gracefully as possible and are coded closely to the W3C guidelines. This should allow the site to be used without stylesheets and by people with text-only browsers and screen readers. An example of this level of accessibility is that we avoid using tables for layout and ensure that hyperlinks have meaningful names.

The site is built to HTML 4.01 standards on the .NET framework.

Editorial standards

Greenwich Council is committed to ensure that the information on this website is of the highest standard, being of good quality, accurate and up to date. We are also committed to a content maintenance schedule to ensure pages are reviewed and updated regularly.

  • Visit our legal statement for information on warranties, our linking policy and advertised items

Contact us

If you would like any further information about our website please contact the web team using one of the methods below:
 
Tel: 020 8921 6176
Email: webteam@greenwich.gov.uk
 
Please note: the webteam address is ONLY for comments about the website content and any technical matters. We will endeavour to answer your emails within two working days.

For all other feedback, please contact the Council using our online form.
 

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