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Pay and Display machine faults

 
If a fault develops in a Pay and Display machine, our system automatically alerts key staff so that they can attend to the machine as quickly as possible and rectify any fault.

If a machine is faulty, we advise you to purchase your Pay and Display ticket from another Pay and Display machine.

Reporting a fault

All Pay and Display machines also have the Council’s telephone number on the meter label. When reporting a Pay and Display machine fault, you will be asked for the:

  • machine number
  • location of the machine (including floor if it is in a multi-storey car park)
  • type of fault that you are reporting.

Money lost in a Pay and Display machine

To request a refund, you need to write Parking Services, and include these details in your letter:

  • meter number
  • location of the meter (including the floor if it is in a multi-storey car park)
  • type of fault
  • date the fault occurred
  • amount of money lost
Address your letter to:

Parking Services
Greenwich Council
Peggy Middleton House
50 Woolwich New Road
London SE18 6HQ

If the meter is found to be faulty, we will refund the money by cheque, postal order or postage stamps (for sums less than £1).

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