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Why do I get an error message when I try to make an online payment?

 
One problem may be caused by entering the 'issue date' and 'issue number'.

You only need to supply these figures if you are using a Switch or Solo card.

If you are using ANY OTHER credit or debit card DO NOT supply these details. It may result in an error.

If you get an error message, try filling in the form except for the the 'issue number' and 'issue date' and click ‘accept’. If you need to enter this information, the form will reappear with these fields highlighted. Enter the required details and click 'accept' again.

Other problems

If you are having any other problems, please email us at epayments.problems@greenwich.gov.uk with details of your problem.

Please include the following information:

  • Facility that you are trying to use i.e. Automatic Telephone Payments, Internet Payments etc.
  • Date and time of the problem.
  • Reference number of the payment that you are trying to make.
  • Full details of your problem.
Do NOT include your credit/debit card details.

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