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How long will a decision take?

 
When your assessment officer has completed their enquiries into your homelessness application they will write to you giving the council’s decision and the reasons for it. If you do not agree with the decision, you can appeal.

We aim to:

  • make a decision on your case within 33 working days wherever possible. More complicated cases may take longer to assess;
  • give written notice of our decision within three working days of completing the enquiries;
  • complete appointments within 15 minutes of the original time;
  • interview you within 30 minutes of you being seen at our reception if you have an emergency need;
  • provide private interview rooms and keep all your details confidential.

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