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What can I do if I am unhappy with any of the services I receive?
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Health & social care
Community care
Care at home
FAQ
What can I do if I am unhappy with any of the services I receive?
In the first instance try talking to someone you know in social services (perhaps a care manager). They may be able to help you sort the problem out quickly or investigate your complaint and resolve it informally.
If this doesn't resolve the problem or if you would like to talk to someone independent then
Complaints section
provides details on what action you should take next, together with the people you need to contact.
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Do I have to pay for community care services?
How can I be sure community care services are up to standard?
What can I do if I am unhappy with any of the services I receive?
Will I lose my benefits if I use community care services?
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