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Access your records

 
In most cases, a child can see all the information we hold about them. We always try and share as much as possible. However, there are circumstances where information may not be released for legal or practical reasons.

If a child is receiving a service, they should talk to the social worker who knows them, or they can ask the person caring for them for help. Otherwise, they should write to:

Access to Records Officer:
Children's Services
8th Floor
Riverside House
Woolwich
SE18 6DF

We will acknowledge the request in writing within five working days. Should a child need help, they can contact staff at Children's Services using the contact information in the right-hand menu.

What happens next?

Once we have located the file, we write to the person with an appointment time to see their file. They may bring a friend, relative or representative with them. We believe it is important that everyone has support when accessing their records. 

The department can also supply a facilitator. This is a person who has a contract with the Local Authority to help the child understand the information given. This service is free of charge.

If the person needs an interpreter or extra assistance because of a disability and would like us to organise this, please advise us when you first get in touch.

What if the records cannot be located?

We try our very best to find the records. Unfortunately, sometimes Children's Services files cannot be located at once. This could be due to the way files were previously stored or archived.

We are committed to providing access to the personal information we hold. We will not close down an application for access to records and will continue to search for files.

Can a child have a copy of the information?

Yes, we can provide one copy of the information. We will do our best to provide the information within 40 working days of the request. We will keep you informed if the process takes longer.

What if the child disagrees with the information?

Their view will be recorded on the file.

How to complain

If you are not happy with your treatment or the service you receive, please see our how to complain guide.

Further information

For more information about accessing your records, please contact our Access to Records officer using the contact information in the menu on the right.

A to Z of Services

Children's Services

  • 020 8921 3055

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