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Access your records

 
In most cases, a child can see all the information we hold about them. We always try and share as much as possible. However, there are circumstances where information may not be released for legal or practical reasons.

If a child is receiving a service, they should talk to the social worker who knows them, or they can ask the person caring for them for help. Otherwise, they should write to:

Access to Records Officer:
Children's Services
8th Floor
Riverside House
Woolwich
SE18 6DF

We will acknowledge the request in writing within five working days. Should a child need help, they can contact staff at Children's Services using the contact information in the right-hand menu.

What happens next?

Once we have located the file, it is prepared for release in accordance with the Data Protection Act 1998.

In some cases, it may be helpful to have the assistance of a facilitator when reading the file - this service is free of charge.

You can also request an interpreter or ask for extra help if you have a disability.

What if the records cannot be located?

We try our very best to find the records. Unfortunately, sometimes Children's Services files cannot be located at once. This could be due to the way files were previously stored or archived.

We are committed to providing access to the personal information we hold. We will not close down an application for access to records and will continue to search for files.

We will do our best to provide the information within 40 working days of the request. We will keep you informed if the process takes longer.

What if I agree with the information?

Your views will be recorded on the file.

How to complain

If you are not happy with your treatment or the service you receive, please see our how to complain guide.

Further information

For more information about accessing your records, please contact our Access to Records officer using the contact information in the menu on the right.

A to Z of Services

Children's Services

  • 020 8921 3055

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