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Your rights

 
If the services you have paid for don't meet the standards described here, the following rules apply:

Poor quality work

If the fault is due to poor quality work or fitting, is minor and can easily be put right, it is reasonable to expect a repair.

If the trader cannot repair the fault properly, you are entitled to compensation. This could be the cost of getting somebody else to do the repair.

Taking too long

If the work takes longer than agreed, or more than a reasonable time, you are entitled to compensation. This could be the cost of getting somebody else to complete the job, or a sum of money for the inconvenience caused.

Job not done

If the work or service hasn’t been done at all or has been done extremely badly, or totally fails to meet the way it was described, you are probably entitled to a refund. If the trader causes unnecessary damage to your property when carrying out a service, you are entitled to compensation.

Faulty goods

For problems with goods supplied as part of a service, see the buying goods section.

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