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What if I'm still not happy?

 
If the trader doesn’t reply to your letters, refuses to do anything, or makes a final offer you are not prepared to accept, you will have to think about going to Court.

Only a Court can order a trader to sort out your problem.

Most claims can be settled in the County Court. This doesn’t need to involve a solicitor. You can pick up further leaflets that explain fully the procedure from the Court.

Is it worth it?

Court is a last resort. Before you go to Court, you will need to ask yourself:

  • Will I be able to find the trader?
  • Have I got evidence?
  • Has the trader got money to pay what the Court may award?
It’s not worth suing a person or limited company if they have gone bust. If you have lost money on faulty goods, don’t waste more money on a case you cannot win.

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