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Consumer Direct website. Opens in a new window.
Advice and support for consumers in Greenwich borough is now provided by Consumer Direct London.

Different ways to contact us

What is Consumer Direct?

Consumer Direct is a telephone and online consumer advice service. It is supported by local authorities in London and by the Department of Trade and Industry.

Consumer Direct provides clear, practical consumer advice to help consumers sort out problems and disagreements with suppliers of goods or services.

From overcharging to faulty goods, and dodgy workmanship to reporting dishonest traders and scams, Consumer Directs’ trained advisers are ready to offer individual solutions for individual problems.

In partnership with Local Authorities

Consumer Direct works in partnership with Local Authority Trading Standards Advice Services and Consumer Support Networks, providing first level advice and information on a wide range of consumer problems.

More complex problems or complaints requiring further investigation or assistance are referred to Trading Standards or other advice services.

Other consumer information

A wide range of consumer information and advice is also available online from the Consumer Direct website at www.consumerdirect.gov.uk.

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