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Grievances

 
If you do not agree with the action taken by an Environmental Health officer, you should first contact their manager, using the number given on the right, to see if the problem can be resolved informally.

If you are still unhappy with the outcome, the Council has a formal complaints procedure you can follow.

Further advice

If you think that your Local Authority is applying the law in a different way from other authorities you can seek advice from the Local Authorities Coordinating Body on Food and Regulatory Services (LACORS).

How to appeal

You have the right to appeal against an Improvement Notice or refusal by a Local Authority to lift an emergency prohibition order. However, this must be carried out in a magistrates' court.

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