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Contact us about Housing Benefit and Council Tax Benefit

 
For enquiries about Housing Benefit or Council Tax Benefit, contact the Advice & Benefits Service.

You can also visit one of our Neighbourhood offices.

Telephone service - opening hours

Tel: 020 8921 4900
Minicom/textphone: 020 8921 2083
Fax: 020 8921 2016
Email: benefits@greenwich.gov.uk 

Monday, 9am to 5.30pm
Tuesday, 9am to 5.30pm
Wednesday, 9am to 5.30pm
Thursday, 9am to 5.30pm
Friday, 9am to 4.30pm

Out of hours

The Council can be contacted out of office hours on 020 8854 8888.

Riverside Centre reception

The Riverside Centre
Riverside House
Woolwich High Street
Woolwich
London SE18 6BU

Open a map to find Riverside House
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Opening hours

  • Monday to Thursday, 9am to 5pm
  • Friday, 9am to 4.30pm
Our reception staff can help with general enquiries and application forms. We can also photocopy and verify documents you need to submit with your claim. Drop in any time during the opening hours. Please note that we are less busy after 3pm.

Pre-booked appointments

You can make an appointment to see us between 9am and 4.30pm, Monday to Friday. To arrange an appointment, call 020 8921 2027.

Our facilities

We are able to offer you the following facilities:

  • full disabled access, including ramp and lift
  • private interview rooms
  • loop system for deaf and hard of hearing people
  • a videophone service for deaf and hard of hearing people 
  • basic sign language
  • an interpreting service.
If you wish to use any of these services, please ask at reception.

Eltham Centre reception

Eltham Centre
2 Archery Road
Eltham
London SE9 1HA

Opening hours

The reception is open for customers to submit application forms and evidence at these times:

  • Monday to Friday 8am to 10pm
  • Saturday and Sunday 9am to 5pm.
Benefits specialists are available to answer more detailed enquiries at these times:

  • Monday to Friday 9am to 12noon and 2pm  to 5pm
  • Friday 2pm to 4.30pm.

Pre-booked appointments

You can make an appointment to see us between 9am and 4pm, Monday to Friday. To arrange an appointment, call 020 8921 4900.

Our facilities

We are able to offer you the following facilities:

  • full disabled access, including ramp
  • private interview rooms 
  •  loop system for deaf and hard of hearing people
  • an interpreting service.
If you wish to use any of these services, please ask at reception.

PDSA – Confirmation of your benefits

If you require confirmation of your entitlement to Housing Benefit or Council Tax benefit please contact us, either by telephone or in person. We will be happy to provide you with confirmation of your entitlement or complete the form that the Peoples Dispensary for Sick Animals (PDSA) issue.

Complaints

Remember, if you are unhappy with the service you have received from us you should tell us immediately by telephoning, writing or visiting the office.

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